Accountability

To the GuavaTalk Management Team, accountability means we need to help each and every one of our customers achieve their goals, or we will have failed. So how do we do this?

Proficiency Test

Each student takes the GuavaTalk proficiency test when they join GuavaTalk's online Chinese school. This test measures the student's proficiency in reading, writing, speaking, and listening to help us assess his language baseline and create goals to meet his exact needs.

Goal-Setting

Each student’s personal learning advocate will work with the student to set several specific quantitative or qualitative goals in reading, writing, speaking, and/or listening as well as in their particular areas of interest. These goals will be very specific and have timelines attached. The goals will be reviewed regularly with the student, and curriculum and study plans will be adjusted according to progress against these goals

Teacher Compensation

Our teachers are compensated in part based on student progress against their goals and their ability to deliver against the specific goals and timelines set for each student. Moreover, we monitor teachers at least 2x per month and evaluate their performance against a specific quality scorecard. Their compensation is also heavily tied to their performance against these quality metrics.

Customer Service

We have customer service agents available to answer your questions 24/7. Simply e-mail us with your questions and/or concerns. We have representatives eager to hear from you.

Money Back Guarantee

GuavaTalk guarantees we will meet your goals or your money back! We feel our service is the best the market has to offer in Mandarin language learning, and the only way we can prove it is to meet your goals and exceed your expectations. If within 14 days, you are not completely satisfied with your progress, we will give you your money back – no questions asked!